Shipping and Payment Methods

Shipping

	Personal pick up:  In our store / Seichertova 148, Uherský Brod 688 01, Czech Republic
	SHIPPING EU - The best local carrier Only for countries: Romania, Slovakia, Germany, Lithuania, Bulgaria, Greece, Croatia, Poland, Hungary, Slovenia, Belgium, Netherlands, Estonia, France, Italy, Austria, Latvia, Portugal, Spain, Cyprus, Ireland, Denmark (You can find the fixed price in the table below after selecting a country)
	DHL Expres - Express shipping worldwide You can find the estimated shipping price in the table below after selecting a country. You can see the final price in your cart based on you delivery address.
	Express production and delivery - We will preferably produce the product and send it to your address within a week. For an extra charge of about 60% (surcharge is calculated individually according to the type of goods) Please contact us for pricing. Please note that shipments outside the EU may be subject to customs duties.

Returning goods from countries outside the EU:

If you are sending goods from outside the EU, you must clear customs with your carrier as a CLAIM or RETURNED GOODS. We cannot accept goods without this customs clearance. In non-EU countries, it is best to use a carrier other than regular mail. Please use only the carrier for returns outside the  EU: DHL Express, FedEx, UPS, DPD. Otherwise we cannot guarantee a smooth delivery process.The National Post office stops packages at the customs department and requires a fee to release the package. Here is all the details to return the goods.

Payment

	Payment by credit card (VISA a Mastercard, American Express) FREE
	Payment via Apple Pay FREE
	Payment via Google Pay FREE
	Payment in advance to the account Account number: 2001177587 / 2010 IBAN: CZ87 2010 0000 0020 0117 7587 BIC/SWIFT: FIOBCZPPXXX
	Cash payment Cash payments are accepted only at our store

Delivery time and contact

Standard Order

If the item is in stock, we ship it immediately

How long does it take to process a custom order?

In the case of custom production, payment must be made in advance. Only after the financial amount has been credited to our account with a duly completed order can we start production. The delivery time depends on the number of orders received, but also on the complexity of the order. The normal delivery time for custom production is thirty days. If we also produce a hoof for custom production, it may take even longer. 

Do you need quick help or fine-tune the order according to your ideas? Please use contact page in our website. You can also contact us by e-mail info@jenonleather.cz or folow us on Facebook page, Instagram or Youtube. 

Are you clear in your order?

It is necessary to fill in the online order form, where you provide your contact details and delivery address, enter the order specification in a note if necessary. If you need a custom size, please visit this page: Custom Orders and select the product. There you will find further instructions for placing this order.